Refunds & cancellation.
Short version: cancel whenever you like, in one click, with no email required. If something goes wrong on our side, you get your credits or your money back.
Cancelling a subscription
- You can cancel a monthly plan at any time from Account & plan → Manage billing. No notice period, no phone call, no retention offer.
- Cancellation takes effect at the end of the billing period you have already paid for. You keep access and your credits until then, and no further payment is taken.
- We do not charge cancellation fees.
Credit packs
Packs are one-time purchases. Credits are valid for 12 months from the date of purchase and do not renew automatically.
Right of withdrawal (EU consumers)
If you are a consumer in the EU you normally have 14 days to withdraw from a distance contract. Because our service delivers digital content immediately, when you generate your first image you ask us to begin performance right away and acknowledge that you lose the right of withdrawal for the credits you have used.
In practice we apply this generously: within 14 days of a purchase we will refund the unused portion of any credit pack or subscription payment on request. Write to hello@rawa.im from your account email address.
Failed generations
If a generation fails for a technical reason, the credit is returned to your balance automatically — you do not need to ask. You can see every credit movement, including refunds, in your credit history.
Results you are not happy with
Credits pay for images that were produced, not for images you liked, so a completed generation is not refundable in itself. Two things soften this: every result is reviewable before you use it, and you can regenerate with feedback describing what was wrong. If the Service is producing consistently unusable results for your photographs, contact us — we would rather investigate and make it right than keep the money.
Duplicate or unrecognised charges
Email hello@rawa.im with the date and amount. Genuine duplicate charges are refunded in full, normally within 5 business days of us confirming them.
How refunds are paid
Refunds go back to the original payment method via Stripe. Your bank usually posts them within 5–10 business days.
Contact
Anything billing-related: hello@rawa.im. We answer within two business days.